Terms and Conditions for Man And Van Harlington
These Terms and Conditions apply to all services provided by Man And Van Harlington, including domestic removals, light commercial moves, single-item transport, furniture collection, and related loading or unloading assistance. By making a booking, the customer agrees to be bound by these terms. These conditions are designed to set clear expectations about the booking process, payment, cancellation rights, liability limits, and waste handling requirements. They should be read carefully before confirming any service. If any part of these terms is unclear, the customer should ensure they understand the service arrangement before the job begins.
1. Booking Process
A booking with Man and Van Harlington may be made by phone, email, online enquiry, or any other accepted method of communication. A booking is considered provisional until the service details have been confirmed by the provider and, where required, any deposit or pre-payment has been received. The customer must provide accurate information at the time of booking, including the collection and delivery addresses, access restrictions, floor levels, item descriptions, parking considerations, and any special handling requirements. The service quote is based on the information supplied at the time of enquiry. If the information later proves incomplete or inaccurate, the price, timing, vehicle size, or number of crew members may need to be adjusted.
The customer is responsible for ensuring that the goods to be moved are ready at the agreed time. Unless otherwise stated, the service does not include dismantling, reassembly, packing, or specialist moving of items such as pianos, safes, or hazardous materials. If any such requirements exist, they must be disclosed in advance so that an appropriate arrangement can be made. Man And Van Harlington reserves the right to refuse items that are unsafe, unlawful, improperly packaged, or likely to cause damage to property, vehicles, or persons. Any change requested after confirmation is subject to availability and may result in an amended charge.
2. Service Availability and Delays
All times are given as estimates unless a fixed appointment has been expressly agreed in writing. While every reasonable effort is made to attend punctually, services may be affected by traffic, weather, road closures, vehicle issues, or previous job overruns. The provider will aim to keep the customer informed of any significant delay. Delays caused by circumstances outside reasonable control do not automatically entitle the customer to compensation. The customer must ensure that access is available at both premises and that any necessary permissions for parking, loading, or building access are in place before the move starts.
If access is restricted in a way that was not disclosed during booking, the vehicle may not be able to complete the job as planned. Additional time, waiting charges, or a revised service plan may apply. In some cases, the move may need to be rescheduled or partially completed, depending on the circumstances. Man and Van Harlington will not be responsible for wasted attendance if the customer fails to provide reasonable access or is not present at the agreed time, unless otherwise agreed in advance.
3. Payments and Charges
All prices are quoted in pounds sterling and may be stated as an hourly rate, fixed fee, or a combination of both depending on the nature of the work. Quotes may include labour, vehicle use, fuel, and standard equipment, but do not include additional services unless specifically agreed. The final charge may be higher than the initial estimate if the scope of work changes, the job takes longer than expected because of factors outside the provider’s control, or the customer requests extra work. Examples of additional work include carrying items over long distances, extra stops, waiting time, stairs, heavy lifting, or use of additional crew.
Payment must be made in full upon completion of the service unless a different arrangement has been agreed in writing before the booking date. Accepted payment methods may include bank transfer, card payment, or cash, subject to prior agreement. If a deposit is required, it may be used to secure the booking and deducted from the final amount due. Deposits are generally non-refundable where the customer cancels outside the permitted cancellation period or fails to make the service available as agreed. If payment is overdue, Man And Van Harlington may charge reasonable recovery costs and reserve the right to pursue any outstanding balance through lawful means.
Any discounts, promotional rates, or special offers are offered at the provider’s discretion and may be withdrawn at any time. Where a quotation is provided based on an hourly basis, the clock usually starts when the crew arrives at the agreed location and ends when the job is completed, unless another arrangement has been confirmed. Waiting time, unloading delays, or customer-caused interruptions may be charged at the applicable rate. The customer should check the final invoice carefully and raise any concern promptly so that it can be reviewed.
4. Cancellations and Changes
The customer may cancel or rearrange a booking by giving reasonable notice. Unless a different cancellation policy has been stated at the time of booking, the following general approach applies: cancellations made well in advance may not attract a charge, while shorter-notice cancellations may result in a fee to cover reserved time, administration, and any committed resources. Where a deposit has been paid, it may be retained in full or in part depending on the amount of notice given and whether the slot can be reallocated. If the customer requests a date change, this is treated as a cancellation of the original booking and a new booking subject to availability.
If the provider cancels a booking due to unforeseen circumstances, reasonable efforts will be made to offer an alternative date or time. The provider will not be liable for indirect loss arising from a cancellation caused by events beyond reasonable control, such as vehicle breakdown, severe weather, illness, or road incidents. In any case, the customer’s remedy is limited to a refund of any advance payment made for the unperformed portion of the service, unless otherwise required by law. Man and Van Harlington may also decline to proceed if it considers that the job would be unsafe, unlawful, or beyond the agreed scope.
5. Liability and Customer Responsibilities
The customer is responsible for declaring the true nature of the items to be moved and for identifying any fragile, valuable, or unusual goods. The customer should also ensure that items are suitably packed and protected unless packing has been expressly included in the service. Man And Van Harlington accepts liability only for direct loss or damage caused by proven negligence of its staff or by a failure to take reasonable care while performing the agreed service. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
Where the customer or a third party assists with lifting, carrying, or loading, they do so at their own risk. The provider is not responsible for damage caused by items that are inadequately packed, already damaged, structurally weak, or unsuitable for transport. It is the customer’s responsibility to point out any pre-existing damage before the job starts where this is relevant. The provider may take photographs for record-keeping and risk management purposes. In the event of damage, the customer should notify the provider as soon as reasonably possible and provide evidence, including photographs and a description of the issue.
Limitations of Liability
To the extent permitted by law, the provider’s total liability for any claim arising out of a booking shall be limited to the amount paid for the specific service giving rise to the claim. The provider will not be liable for loss of profit, loss of business, loss of opportunity, loss of goodwill, or any indirect or consequential loss. This limitation applies whether the claim is based on contract, negligence, breach of statutory duty, or otherwise. Customers are encouraged to obtain their own insurance where they consider the value or sensitivity of their goods requires additional protection.
6. Waste Regulations and Disposal
Where the service includes disposal, removal, or transport of waste, the customer must comply with all applicable UK waste regulations. The provider will only collect and transport waste in accordance with the law and may request details of the material before accepting the job. Certain items, including hazardous waste, chemicals, asbestos, gas bottles, batteries, clinical waste, electrical equipment, and other controlled materials, may be refused unless the provider is lawfully authorised to handle them. The customer must not conceal prohibited waste among general items. Any illegal or undeclared waste may be refused, reported, or returned at the customer’s expense.
Waste Transfer and Duty of Care
Where required, the customer may need to provide accurate descriptions of waste types, quantities, and origin. The provider may issue or require relevant documentation, such as a waste transfer note, if applicable. The customer must ensure that any waste handed over for collection is lawfully suitable for the agreed service. If the provider suspects that waste has been misdescribed or contains prohibited materials, the provider may decline collection immediately. Any charges already incurred for attendance, assessment, loading, or transport may still be payable. The customer remains responsible for ensuring compliance with all legal duties connected with the storage, transfer, and disposal of waste.
7. Property, Access, and Parking
The customer is responsible for making sure that suitable parking arrangements are in place and that any permits or permissions needed for the vehicle can be used without delay. If parking fees, fines, access penalties, or loading restrictions arise because the customer did not provide correct information or failed to secure necessary permission, those costs may be passed to the customer. The provider is not liable for delays caused by lifting restrictions, missing keys, locked entrances, lift outages, or building rules outside its control. Where the job requires entry to a property, the customer must ensure that someone with authority is present or that access instructions are lawful and practical.
8. Force Majeure
Man And Van Harlington will not be in breach of these terms if performance is delayed or prevented by events beyond reasonable control. Such events may include severe weather, fire, flood, strike action, civil unrest, epidemics, road closures, accidents, breakdowns, or failures of utility services. In these cases, the provider may suspend, reschedule, or cancel the booking without liability for consequential losses. Any advance payment may be retained only to the extent needed to cover work already performed or unavoidable costs, subject always to applicable law and the specific circumstances of the booking.
9. Complaints and Dispute Resolution
If the customer has a complaint, it should be raised promptly so that the issue can be reviewed while the relevant facts are still fresh. The provider may ask for photographs, invoices, or a written explanation to understand the concern. Reasonable efforts will be made to resolve disputes amicably. These terms are intended to operate in a fair and lawful manner and do not affect any statutory rights that customers may have under UK consumer law. Any failure by the provider to enforce a term immediately shall not be treated as a waiver of that term.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it lawful, valid, and enforceable, while the remainder of the terms shall continue in full force. The contract created between the customer and Man and Van Harlington represents the entire agreement relating to the service unless a separate written agreement states otherwise.
Final Provisions
By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these terms. These conditions may be updated from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will generally apply to that service unless a later written agreement states otherwise. Customers are encouraged to retain a copy of the terms for their records.