Man and Van Harlington Privacy Policy

This Privacy Policy explains how Man and Van Harlington collects, uses, stores and shares personal data about its customers and prospective customers in the Harlington area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act. This Privacy Policy applies to all Man and Van Harlington customers and service users in our operating area, including anyone who contacts us to request a quote or information about our services.

Who We Are

Man and Van Harlington is a transport and removal service operating in and around the Harlington area. For the purposes of data protection law, Man and Van Harlington is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable law.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you contact us, request a quote, make a booking, use our services, or communicate with us:

Identity and contact details, such as your name, address, service addresses for collection and delivery, and general contact details. Service and booking information, such as details of your move or transport requirements, property access details, preferred dates and times, inventory or item descriptions, and any special instructions you provide. Communication records, such as the content of messages, enquiries, feedback, complaints, and notes of conversations related to your booking or potential booking. Payment-related information, such as records confirming that payment has been made and the amount paid. We do not store full payment card details; these are handled by our payment processors. Usage and technical information, where applicable, such as information about how you interact with our website or online forms, including basic device and browsing data that may be collected via essential cookies or similar technologies.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, through online enquiry forms, or via any other communication channel you choose to use. We may also collect personal data when you confirm a booking, use our services on the agreed date, or provide feedback or post-service comments. In some cases, your details may be provided to us by a third party who is organising a move or collection on your behalf, for example, a family member, landlord, or business partner. Where this occurs, we rely on them to have your permission to share your personal data with us.

Purposes and Lawful Bases for Processing

We process your personal data only when we have a lawful basis to do so under data protection law. The main purposes and corresponding lawful bases are:

Providing quotes and responding to enquiries. We process your contact details and service requirements to provide you with price estimates and information about our services. The lawful basis is our legitimate interest in responding to potential customers and promoting our services, and in some cases taking steps at your request prior to entering into a contract. Managing bookings and delivering services. We use your personal data to confirm bookings, plan routes, allocate staff and vehicles, and complete removals or deliveries. The lawful basis is the performance of a contract with you and taking steps prior to entering into that contract. Payments and invoicing. We process payment-related information to record payments, issue receipts, and manage our accounts. The lawful basis is the performance of a contract and our legal obligations regarding financial and tax records. Customer service and communication. We use your personal data to keep you updated about your booking, handle any queries, deal with complaints, and provide after-service support. The lawful basis is the performance of a contract and our legitimate interest in maintaining good customer relations and improving our services. Legal and regulatory compliance. We may need to process and retain certain personal data to comply with legal obligations, including tax, accounting, and security requirements. The lawful basis is compliance with our legal obligations. Security and fraud prevention. We may process limited personal data to protect our staff, customers, vehicles, and equipment, and to prevent or investigate suspected fraud or other unlawful activity. The lawful basis is our legitimate interest in ensuring the safety of our operations and preventing misuse of our services.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with carefully selected third parties who act as data processors on our behalf or as separate data controllers where necessary for the purposes set out in this Privacy Policy.

Data processors may include providers of payment processing services who handle card transactions and other payment methods, IT and software providers that host or support our booking systems, email or communication tools, and website services, and professional advisers such as accountants or legal advisers, where they need limited access to personal data for their services. These processors are required under contract to process your personal data only on our instructions, to keep it secure, and to comply with applicable data protection laws.

We may also share personal data with third parties acting as independent data controllers in specific situations, such as where we are required to do so by law, regulation, or court order, or to protect our rights, property, staff, or customers, for example with law enforcement or regulatory bodies.

Data Retention

We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy and in order to meet our legal, accounting, or reporting requirements.

For general customer records connected to quotes, bookings, and services provided, we usually retain relevant data for a period that allows us to respond to queries, handle any disputes, and comply with tax and financial record-keeping obligations. Communication records and customer service correspondence are retained for as long as needed to manage the enquiry or issue and for an additional period to demonstrate how it was handled. Where data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

International Transfers

In some cases, your personal data may be stored or processed on servers located outside the United Kingdom, for example where our service providers use cloud-based infrastructure in other countries. Where such transfers occur, we take steps to ensure that an equivalent level of protection is in place, such as relying on adequacy regulations or using appropriate contractual safeguards as required by data protection law.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and processors who need to know it for the purposes described in this Privacy Policy and requiring them to keep such data confidential. We regularly review our security arrangements and update them as needed, taking into account the nature of the data we process and the risks associated with our activities.

Your Data Protection Rights

As a customer or service user of Man and Van Harlington, you have a number of rights under data protection law in relation to the personal data we hold about you. These rights apply to all our customers in the Harlington area, subject to certain legal limitations and exemptions.

The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how we use it. The right to rectification. You can ask us to correct or complete any personal data that is inaccurate or incomplete. The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it. The right to restrict processing. You can ask us to restrict the use of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised. The right to data portability. Where we process your personal data based on your consent or a contract and the processing is carried out by automated means, you can request a copy of the data you provided to us in a structured, commonly used, machine-readable format, and you may request that we transmit it to another organisation where technically feasible. The right to object. You can object to our processing of your personal data based on our legitimate interests, including profiling, on grounds relating to your particular situation. We will consider your objection and will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for legal claims.

You also have the right to withdraw consent at any time where we rely on your consent as the lawful basis for processing. Withdrawal of consent does not affect the lawfulness of processing carried out before it was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details provided on our main service information. We may need to verify your identity before responding to your request, in order to protect your personal data. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can attempt to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices, or applicable law. Any updated version will apply to all new and existing customers in the Harlington area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we use and protect your personal data.



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Contact us

Company name: Man and Van Harlington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 37 Little Rd
Postal code: UB3 3BT
City: London
Country: United Kingdom

Latitude: 51.5065110 Longitude: -0.4159140
E-mail:
[email protected]

Web:
Description: When you start planning a move, don’t forget to call us. Our expert man and van team in Harlington, UB3 will make your move the easiest one!
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