Man and Van Harlington Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Harlington provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

1.1 Man and Van Harlington, we, us, our means the provider of removal and man and van services operating under the name Man and Van Harlington.

1.2 Client, you, your means the individual, company, or organisation booking or receiving services from us.

1.3 Services means any man and van, household removal, office relocation, collection, delivery, packing, loading, unloading, or related services provided by us.

1.4 Goods means the items and property that we are requested to move, transport, handle, or store.

1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation we have issued.

2. Scope of Services

2.1 We provide man and van and removal services, including transport of household and commercial goods, within Harlington and surrounding areas, and to other locations within the United Kingdom as agreed at the time of booking.

2.2 The specific services to be provided, including collection and delivery addresses, dates, times, vehicle size, number of operatives, and any additional services, will be confirmed in our booking confirmation or written quotation.

2.3 Any services requested that are not included in the original booking or quotation may be subject to additional charges and will be provided at our discretion and subject to availability.

3. Booking Process

3.1 You may request a quotation by providing us with accurate information about the services required, including the addresses, access details, approximate volume or list of goods, and any special requirements.

3.2 All quotations are based on the information you provide. If the information is inaccurate or incomplete, we reserve the right to amend or withdraw the quotation and to adjust the price accordingly.

3.3 A booking is only confirmed when we have accepted your request for services and you have accepted our quotation or agreed price, subject to any deposit or prepayment requirements that we may specify.

3.4 You are responsible for ensuring that all details in the booking confirmation are correct. Any inaccuracies must be notified to us as soon as possible and in any event before the service date.

3.5 We reserve the right to refuse any booking at our discretion.

4. Access, Parking, and Client Responsibilities

4.1 You must ensure that we have suitable and safe access to the collection and delivery points, including adequate parking for our vehicle or vehicles, and that any necessary permissions, permits, or restrictions are arranged in advance.

4.2 You are responsible for any parking charges, permits, congestion charges, tolls, or penalties incurred as a result of services being provided, unless caused solely by our negligence.

4.3 You must ensure that the premises are safe for our operatives and that any known hazards are disclosed to us before work begins.

4.4 You are responsible for the proper packing of your goods unless packing services have been specifically agreed. Items of a fragile, valuable, or delicate nature must be packed appropriately and clearly marked as such.

4.5 You, or an authorised representative, must be present at the collection and delivery addresses to direct our operatives and to sign relevant documentation, unless otherwise agreed in advance.

5. Goods That We Will Not Transport

5.1 We will not transport or handle goods that are illegal, dangerous, explosive, highly flammable, corrosive, or otherwise hazardous, including but not limited to gas cylinders, firearms, ammunition, explosives, chemicals, and restricted substances.

5.2 We will not knowingly carry live animals, plants requiring specialist conditions, perishable items that require refrigeration, or any goods that may cause contamination or damage to other items or to our vehicles.

5.3 We will not transport waste or rubbish except as permitted by relevant waste regulations and only where agreed as a separate service.

5.4 If we discover prohibited items among your goods, we may refuse to move those items and may terminate the contract without refund. You will be responsible for any loss, damage, or expense arising out of the inclusion of such items.

6. Payments and Charges

6.1 Our charges may be based on an hourly rate, a fixed price quotation, or a combination of both, as specified at the time of booking.

6.2 We reserve the right to request a deposit or full prepayment prior to carrying out the services. Details of required payments will be provided at the time of booking.

6.3 Unless otherwise stated, our charges do not include parking fees, tolls, congestion charges, ferry fees, or other third party costs, which will be added to your final bill.

6.4 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, all charges are due for payment on completion of the services on the same day.

6.5 If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to withhold or delay further services until payment is received.

6.6 If the duration of a job exceeds the time quoted or the scope of work changes due to circumstances beyond our control, additional charges may apply based on our prevailing rates.

7. Cancellations and Amendments

7.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

7.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

7.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to retain part or all of any deposit and to charge a cancellation fee up to a reasonable proportion of the agreed service price to cover our costs and loss of business.

7.4 If you cancel on the day of the service or fail to be present at the agreed time and location without prior notice, we may charge up to the full agreed price.

7.5 Any changes to the date, time, addresses, or scope of services will be subject to availability and may result in revised charges. If we cannot accommodate the changes, the booking may be treated as a cancellation.

8. Delays and Events Beyond Our Control

8.1 We will use all reasonable endeavours to adhere to agreed schedules, but timings are estimates and not guaranteed.

8.2 We are not liable for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to severe traffic, accidents, road closures, adverse weather, industrial action, mechanical breakdown, or acts of government or public authorities.

8.3 If a delay is caused directly by your actions or omissions, including failure to provide access or suitable parking, you may be charged for waiting time at our prevailing rates.

9. Our Liability for Loss or Damage

9.1 We will take reasonable care in handling and transporting your goods. However, our liability for loss of or damage to goods is subject to the limitations set out in this clause.

9.2 We are not liable for any loss or damage arising from your failure to adequately pack, protect, or label your goods, unless we have agreed to provide packing services.

9.3 We are not liable for damage to goods where there is pre existing damage, wear and tear, inherent defects, or where the goods are of a fragile nature and not properly protected.

9.4 We are not liable for the loss of or damage to valuables including cash, jewellery, watches, precious metals, stones, deeds, securities, or other items of particular value, unless we have agreed in writing to handle such items and specific arrangements have been made.

9.5 We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the services.

9.6 Our total liability for any loss of or damage to goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount having regard to the value of the goods and the service price, unless a higher value has been declared and an additional charge agreed prior to the service.

9.7 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded.

10. Claims and Complaints

10.1 You must inspect your goods and the premises as soon as reasonably possible after completion of the services.

10.2 Any apparent loss or damage must be reported to us in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the services, together with sufficient details and evidence to allow us to investigate the matter.

10.3 Failure to notify us within a reasonable period may affect our ability to investigate the claim and may prejudice your claim.

10.4 We will review any complaint or claim and may request further information or evidence. We will aim to respond within a reasonable time frame and to seek a fair resolution in accordance with these Terms and Conditions.

11. Waste and Environmental Regulations

11.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal service and will not remove domestic refuse unless specifically agreed.

11.2 Any request for disposal of items must be agreed in advance and may be subject to additional charges. We reserve the right to refuse removal of items that cannot legally be disposed of through normal channels.

11.3 You are responsible for informing us if any items are to be disposed of as waste rather than moved to another address. We will not be liable for any claim arising from disposal of items that you have incorrectly identified.

11.4 We will not knowingly dispose of controlled or hazardous waste in breach of regulations. If such items are found among goods that you have requested us to dispose of, we may return them to you or require you to arrange appropriate disposal at your own cost.

12. Insurance

12.1 We maintain appropriate insurance cover in respect of our legal liabilities in connection with the services we provide.

12.2 You are responsible for arranging any additional insurance that you consider necessary for your goods, especially where the value of the goods exceeds our standard liability limits.

13. Your Indemnity

13.1 You agree to indemnify us against all claims, losses, damages, costs, and expenses arising out of your breach of these Terms and Conditions or arising from the inclusion of prohibited, hazardous, or illegal items among your goods.

13.2 You further agree to indemnify us for any damage caused to our vehicles or equipment resulting from the nature or condition of the goods, unless such damage is caused by our negligence.

14. Data Protection and Privacy

14.1 We will collect and process your personal data only to the extent necessary to provide our services, manage bookings, and comply with legal obligations.

14.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except where required to deliver the services, to comply with the law, or with your consent.

15. Termination

15.1 We may terminate the contract with immediate effect if you commit a serious breach of these Terms and Conditions, fail to make payment when due, or act in an abusive or threatening manner towards our staff.

15.2 On termination, you will be liable to pay for all services already performed and for any costs or expenses incurred by us as a result of the termination.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, subject to any mandatory rights you may have as a consumer under applicable law.

17. General Provisions

17.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us and supersede any prior understandings, representations, or agreements, whether oral or written.

17.2 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be treated as modified to the minimum extent necessary or omitted, and the remaining provisions shall continue in full force and effect.

17.3 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

17.5 Nothing in these Terms and Conditions is intended to confer any rights on any third party, whether under the Contracts Rights of Third Parties Act 1999 or otherwise.



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Contact us

Company name: Man and Van Harlington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 37 Little Rd
Postal code: UB3 3BT
City: London
Country: United Kingdom

Latitude: 51.5065110 Longitude: -0.4159140
E-mail:
[email protected]

Web:
Description: When you start planning a move, don’t forget to call us. Our expert man and van team in Harlington, UB3 will make your move the easiest one!
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